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Concerto Networks United Kingdom
Graham Williams, Chairman
Graham Williams is Chairman of Concerto Networks (UK) Limited the Master Franchise for the United Kingdom. Additionally, he has founded and assisted in setting up various technology companies and holds a number of Board positions.
Previously, he was President of Firepond, a provider of e-Business solutions, taking it from a private to a public company (NASDAQ) through a period of high growth globally. Williams has over 25 years experience in high growth environments in the software and services industry ranging from start-ups to companies with revenues of $250m and 1,000 staff. He has held a range of senior executive positions (including CEO, Vice President and Managing Director) based in the UK, Netherlands, Nordic region and USA for companies such as Compuware/Uniface, SuperNova, Pansophic and Cullinet, with experience and responsibilities for Europe, Middle East & Africa, Asia Pacific and Americas. Williams also has experience and responsibilities in the areas of general management, sales, marketing, professional services and support, R&D, HR and finance and administration.
Graham has commitment and passion for “building & growing success”, “effective use of technology in business and life”, “assisting the development of small to medium sized businesses (SME) in the UK” and “providing support with various charity and community initiatives in the UK”. He studied BSc Mathematics with Computer Science at Sussex University in the UK.
Executive Officers and Directors
Raymond Hivoral, Founder, CEO & Chairman of the Board of Directors
In the summer of 2002, Ray Hivoral, a tech savvy guy with an engineering degree, spent some painful time struggling through a series of computing and networking troubles at home and at work. Despite his technology expertise, he found it annoyingly difficult to get things to work.
At the time, Ray was working for a small company that was dependent on its computer systems and networks, but couldn't afford to hire a full-time Information Technology (IT) staff. The company relied on an outsourced "IT guy" who was often hard to track down and inconsistent in the quality of his work. Ray realized that this situation posed both a problem and an opportunity: There had to be thousands of small companies like his across the country, full of busy people who had more important things to do than to try solving their computer troubles.
Ray was right. A little research proved that the market of small- to medium-sized businesses (SMEs) was growing at an unprecedented clip, fueling the need for quality, outsourced IT services. But the options for finding such services were virtually non-existent.
Ray decided a positive change was needed in the way IT services were provided to the SME market. In September of 2002, with the goals of making office life simple for SMEs as well as providing a promising business opportunity for well-trained IT professionals, Ray founded Concerto Networks Inc.®.
Hivoral brings an extensive background in business and customer management to this endeavor. As a manufacturer's representative for Fujitsu Microelectronics, Lucent Technologies and Tyco Electronics, he was responsible for major accounts management, penetration, sales, and customer support to industry technology leaders such as Hewlett Packard, Sun Microsystems, Copper Mountain Networks and Intel.
Hivoral's IT experience includes positions at Ford Aerospace/Loral Corporation where he was responsible for the US Navy's $200 million IT facility, flight simulations and Anti Submarine Warfare (ASW) training system.
A San Diego native, Hivoral earned his Bachelors of Science degree in Business Administration/Marketing from San Diego State University and an A.S. in Electronics Engineering and Computer Technology from ITT Technical Institute. Hivoral is currently a career awareness mentor and supports educational programs at various San Diego area Middle and High Schools. He serves on the Advisory Committee of ITT Technical Institute's San Diego campus and is a franchisor member of the International Franchise Association (IFA).
 Concerto Networks' Executive Management Team Bios  Ray Hivoral
Board of Advisors
John Dyer
John Dyer is currently a sales executive with Dassault Systèmes, the world leader for Product Lifecycle Management software solutions. Dyer has over 20 years of experience in the information technology and electronic design automation industries in both sales and management capacities. Dyer has worked for Fortune 500 companies including General Dynamics, Hewlett-Packard and Cadence Design Systems, as well as several successful small companies and start-ups. He has consistently exceeded sales quotas in a variety of positions and markets. Recognition of his sales achievements includes his selection to the Winner’s Circle at Hewlett-Packard, the President's Club at Cadence Design Systems and the Circle of Excellence at Dassault Systèmes.
Dyer earned a Bachelor of Science degree in Engineering from The Pennsylvania State University as well as a Master of Business Administration degree, with an emphasis in Marketing, from National University. He is actively involved in CommNexus (formerly the San Diego Telecom Council), AEA and Fabless Semiconductor Association. He has also been involved for many years in community youth groups including La Jolla Youth Baseball, La Jolla Youth Soccer, Mesa Soccer, La Jolla Fastpitch Softball and the YMCA. He previously served on the Foundation of Muirlands Middle School.
John S. Hawkins
Mr. Hawkins is currently the President and CEO of Cloud 9 Shuttle, Inc. He is responsible for the Company's strategic direction, as well as financial leadership and expertise. Under Mr. Hawkins direction, Cloud 9 Shuttle launched its franchising campaign in San Diego, CA. Mr. Hawkins and Cloud 9 Shuttle have been recognized with many awards, some of them include: Best of San Diego-2001-2002, 50 People to Watch-San Diego Magazine 2001, Headliner of the Year Award-Entrepreneur 2001, Center for Community Economic Development-CCED Award 2001.
Mr. Hawkins is a Southern California native who has over 20 years of experience in the travel and tourism industry. He is also a very active member in the San Diego business community. He is immediate past Chairman of the Board of the San Diego Convention & Visitors Bureau, Vice Chairman of the Board of the San Diego Regional Chamber of Commerce, and on the Board of Directors of the Better Business Bureau, the Holiday Bowl, the San Diego International Sports Council, the Port Tenants Association and the USS MIDWAY Aircraft Carrier Museum. He has served as Chairman of the Corporate Finance Council, and Fleet Week San Diego and is a member of the Downtown Rotary Club. Mr. Hawkins earned undergraduate degrees in Economics and Marketing, as well as an MBA, from Santa Clara University .
Don Higginson
Currently, Mr. Higginson is the Senior Vice President of Franchise Relations at The UPS Store® (formerly, Mail Boxes Etc., MBE). Mr. Higginson joined MBE in 1982 and has held several positions within the company, in which he successfully contributed to MBE's franchise network growth to over 4,000 franchises worldwide. His managerial roles included; Corporate Counsel, Senior Franchise Counsel and Executive Director of Franchise Relations. He was promoted to Vice President of franchise Relations in November 1997 and to Senior Vice President in June 1999.
Mr. Higginson was elected to the Poway ( San Diego County ) City Council in 1986, and was elected mayor in 1992. He currently serves on the Poway City Council. Mr. Higginson holds a bachelor's degree in political science from Brigham Young University and earned a Juris Doctorate degree from Thomas Jefferson School of Law in San Diego. Mr. Higginson also serves on the franchise relations committee of the International Franchise Association (IFA).
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